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Scale and manage your support team

Built with privacy in mind for customer service and non-profits providing chat-based support.

$249/month
1 manager seat
1 supervisor seat
5 agents seats

Add an extra agent seat for an additional $15/month
Add an extra supervisor seat for an additional $25/month

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Everything from Standard and Pro plan, plus:

  • Take full control with a powerful Manager Dashboard.
    Easily create and manage Supervisors and Agents, assign roles, and maintain visibility across your entire operation.
  • Chat queue management
    New chats are auto-queued with real-time updates on wait times and queue length.
    Managers can track assignments and balance workloads.
  • Full visibility & oversight
    Managers & Supervisors can track detailed logs of agent activity.
    Optimize performance and staffing with real-time insights.
  • Live chat takeover & transfers
    Supervisors can instantly take over conversations or transfer chats between agents to ensure fast, effective support.
  • Unlimited chat history & client data
    Store and access all chat conversations and client details.
    Never lose important context.
  • Internal team chat
    Built-in internal messaging lets your team get help from colleagues or supervisors without leaving the platform.
  • Internal group chats
    Bring multiple agents, supervisors, or even departments into a single conversation to collaborate and resolve customer issues faster.
  • External Community Rooms
    Embed moderated chat rooms on your website to help participants connect and engage. Perfect for online courses, training, and onboarding.
  • Flexible agent access
    Allow agents to log in independently when supervisors are offline, or maintain live supervision for full control.
  • Document attachment in chat
    Enable customers to securely send documents and files directly through chat.
    Ideal for applications, verification, or support cases.
  • Automated first-message response
    Automatically acknowledge users after their first message with a default “You’ve been placed in the queue” notification. Customize the response to fit your needs.
  • Add more Supervisors and Agent seats anytime
    Easily scale your team as you grow. Add new users in seconds with flexible seat management.
  • Track your widget activity with Google Tag
    Integrate Google Tag to measure engagement, track performance, and gain actionable insights from your live chat interactions.
  • Multi-view
    Open up to 4 chats simultaneously. Monitor active conversations and search chat history all at once.
  • Zapier integration
    Connect your workspace with thousands of apps through Zapier. Automate workflows, sync data, and eliminate repetitive tasks without writing a single line of code.